Terms of Sale:
For our Ebay Store online transactions, we prefer the
simplicity and
speed of PayPal payments but, you may also call in your credit
information on items you have already purchased online, if you prefer
speaking
directly to a sales representative. All Ebay and t
inventory
must be purchased online, but payment may be made with a US POstal
Service Money Order and sent to our business address after calling
customer service to confirm your preference of paying through thye mail.
Customer
Service, Call 1(631)470-4814
During business hours: 10:30 - 5, Tuesday through Saturday and Noon - 5
Sundays, Eastern Time Zone.
- Security: All our transactions and communications
with customers are treated as confidential and encrypted using state of
the art technology. No personal information or communication is ever
shared
with anyone. We do not retain any finaincial information, and our
customers may opt to set up a customer login account to speed checkout
and
for email communications. Our shopping and catalog site pages, also
accessible directly at ,
are
fully Thawte Certified
for the highest levels of security. The Certificate log will
appear at the bottom of the check-out page, as will the lock browser
icon.
- We accept Mastercard, Visa, Discover, American Express
as well as US POSTAL Money
Orders. For Ebay transactions, we prefer the simplicity
and speed of PayPal but, you may also use your major credit card for a
PayPal checkout.
- Domestic Shipping over $49.00 is FREE.
Our default shipping carrier is US Postal Service Priority Mail
with 2 - 3 day delivery and full value insurance and tracking! The
added security of knowing where your shipment is is our added gift to
our customers. We'll pack everything
securely and ship your parcel within 1 or 2 business days of receiving
the
order. If you need your item overnight, we can send it to you at
cost, via USPS Express Mail and we will pay any insurance costs for
items above $100.00 price. Domestic orders totalling less than $49.00
will incur a flat rate of $4.95 for shipping
- We can also ship to most
approved destinations,
worldwide. For offshore shipments, full declaration of
value and
contents may be required by the Customs agents of the destination
Country. Any customs duties will be the responsibility of the
buyer. Our default international carrier is USPS Express Mail
International because it
allows full tracking and insurance. If you wish to use a less
expensive, untrackable carrier, we will comply, but we will need you to
relieve us of any responsibility for loss of the item in an email. Your
shipping costs will be the actual
cost of shipping.
- We collect New York State Sales Taxes. The total for any shipping costs will be added to the merchandise price plus local sales tax, if you are located in New York State. The current tax rate for our county is 8.25%. A full itemized packing list will accompany the shipment.
- US Postal Money Orders will be treated as cash and items will be shipped immediately upon receipt of the M.O. Please notify us if you are sending payment in a M.O., so that we can hold your item out of stock awaiting payment.
- Returns: We know it's hard to select handmade items
without seeing them first-hand. We pre-screen all our items,
checking
for construction flaws and other problems before you have to, but
if you find something wrong with your new item, or just don't like it,
just
return it to us securely packaged, insured in sale-able, original
condition
within 7 days, we'll refund your purchase price, no problems. If
it
shows a defect -- not a tooling mark or common sign of hand-work,
but a legitimate defect, we'll also refund your shipping cost!
We provide a certificate of
authenticity
for all craft items and jewlery sold. Gift boxes and giftwrap can
be included at no additional cost if requested, unless the item is
unusually large or bulky.
We also provide full
repair and remodelling service to our jewelry customers, and full
repair and cleaning services
to our crafts customers. We also provide special collector's
services such as biographical artist information on request, if
available,
and special item searches. We can also appraise your items for
either replacement or estate purposes. Call us for more
information.
Kiva Cuff Bracelet
Care and Fit Guide Adobe Acrobat Reader is Required. Download it Free
With over three generations of combined experience in the American Indian Arts business, we bring a rare combination of quality and value to our customers. 18 years of experience in our "bricks and mortar" gallery taught us lessons that we bring to our online operation. Because each item we sell is personally selected by one of our partners and is always handmade, it is unique. That means that it may be available in very small quantities, or may be one-of-a-kind. Typical catalog shopping involves mass-produced items, available in large quantities -- you'll never find that at Kiva. Every day, we introduce new items as items are sold, keeping our online galleries fresh and exciting. This also means that any item you buy from Kiva is really special -- you won't find the same thing anywhere else.
Our artists are constantly creating new work and using new materials and techniques. Whether their work is contemporary in styling, or traditional, it is always a new expression which they may never duplicate. Our customers appreciate the fact that items they purchase from Kiva are not going to be seen on everyone they pass on the street or during social occasions. Pieces they purchase from us become their own unique expression as it was with the creative artists who crafted them. We hope you'll enjoy the changing selection and the value as well! Our features the very best values from our
full inventory!
