Terms of Sale:
Sales transactions on our Collectors' Gallery will be processed
securely by Nova Information Services, providing you with state of the art
protection for your personal and financial information.
For Ebay transactions, we prefer the simplicity and
speed of PayPal payments but, you may also call in your credit information
on items you have already purchased online, if you prefer speaking
directly to a sales representative. All Ebay and Collector Gallery
inventory must be purchased online, but payment may be made through
telephone if you prefer.
Customer Service, Call
1(631)470-4814
During business hours: 10:30 - 5, Tuesday through Saturday and Noon
- 5 Sundays, Eastern Time Zone.
- Security: All our transactions and communications
with customers are treated as confidential and encrypted using state of
the art technology. No personal information or communication is ever shared
with anyone. We do not retain any finaincial information, and our
customers may opt to set up a customer login account to speed checkout and
for email communications
- We accept Mastercard, Visa, Discover, American Express and major brands of travellers checks as well as internationally recognized money orders. For Ebay transactions, we prefer the simplicity and speed of PayPal but, you may also call in your credit information on items you have already purchased online, if you prefer speaking directly to a sales representative. All Ebay and Collector Gallery inventory must be purchased online, but payment may be made through telephone if you prefer.
- Shipping is FOB our gallery. We will use which ever carrier you request, either USPS or UPS (US Postal Service Priority Confirmed Insured Mail is the default, and UPS is for shipments that weight over 4 pounds) and will pack everything securely. Items will ship our within 2 business days of receiving the order. We can ship to most approved destinations, worldwide. For offshore shipments, full declaration of value and contents may be required by the Customs agents of the destination Country and USPS Express Mail International is the default. All duty fees are the responsibility of the purchaser. All items will be shipped insured for the full selling price. Your shipping costs will be the actual cost of shipping plus a small, $2.00 to $4.00 handling and packaging fee which will also cover the insurance costs. . The total for all shipping costs will be added to the merchandise price plus local sales tax, if you are located in New York State. The current tax rate for our county is 8.25%. A full itemized packing list will accompany the shipment.
- Traveler's Checks or Money Orders will be treated as cash and items will be shipped immediately upon receipt. Please notify us if you are sending payment in this way, so that we can hold your item out of stock awaiting payment.
- Returns: We know it's hard to select handmade items
without seeing them first-hand. We pre-screen all our items, checking
for construction flaws and other problems before you have to, but
if you find something wrong with your new item, or just don't like it, just
return it to us securely packaged, insured in sale-able, original condition
within 7 days, we'll refund your purchase price, no problems. If it
shows a defect -- not a tooling mark or common sign of hand-work,
but a legitimate defect, we'll also refund your shipping cost!
We provide a certificate of authenticity for all
craft items and jewlery sold. Gift boxes and giftwrap can be
included at no additional cost if requested, unless the item is unusually
large or bulky.
We also provide full repair and remodelling service
to our jewelry customers, and full repair and cleaning services
to our crafts customers. We also provide special collector's
services such as biographical artist information on request, if available,
and special item searches. We can also appraise your items for
either replacement or estate purposes. Call us for more information.
With over three generations of combined experience in the American Indian Arts business, we bring a rare combination of quality and value to our customers. 18 years of experience in our "bricks and mortar" gallery has taught us lessons that we bring to our online operation. Because each item we sell is personally selected by one of our partners and is always handmade, it is unique. That means that it may be available in very small quantities, or may be one-of-a-kind. Typical catalog shopping involves mass-produced items, available in large quantities -- you'll never find that at Kiva. Every day, we introduce new items as items are sold, keeping our online galleries fresh and exciting. This also means that any item you buy from Kiva is really special -- you won't find the same thing anywhere else.
Our artists are constantly creating new work and using new materials and techniques. Whether their work is contemporary in styling, or traditional, it is always a new expression which they may never duplicate. Our customers appreciate the fact that items they purchase from Kiva are not going to be seen on everyone they pass on the street or during social occasions. Pieces they purchase from us become their own unique expression as it was with the creative artists who crafted them. We hope you'll enjoy the changing selection and the value as well!
Our Collector's Gallery online will feature unusual, very
beautiful and rare items!
Our Ebay Store features the very best values from our full
inventory!
Our site is fully secure for your shopping safety and secured
by a Thawte Certificate. You'll see the Thawte Seal on check-out
pages and anywhere security is an issue.
